Shipping & Sales Policy
Exchange & Refund
Full refunds are given up to 10 days from the date of purchase provided the item is unused, in new condition and has not been altered in any way.
Exchanges may be made within 30 days from the date of purchase, provided the item is unused, in new condition and has not been altered in any way.
All returns or exchanges must be accompanied by the original sales receipt.
No refunds or exchanges are permitted on special orders or custom-made items.
No refunds or exchanges are permitted on pierced jewellery.
Refunds are issued via the same transaction method as the item was purchased; Cash purchases are refunded by company cheque.
Layaway – Instalment Purchase
A minimum of 20% of the purchase price including sales tax is required for the initial instalment; Alternate arrangements must be previously agreed upon by client and a Clowes Jewellers manager, and indicated in writing.
A minimum of one instalment payment is required each month.
The entire purchase price including sales tax must be paid within six (6) months of the start of a layaway contract.
Special-order merchandise placed in layaway will be ordered once 50% of total purchase price including sales tax has been paid. Monthly instalments as outlined above apply.
Item is reserved under clients’ name for the duration of the layaway contract.
Failure to comply with Clowes Jewellers layaway terms will result in forfeiture of all payments made. Clowes reserves the right to sell a previously reserved layaway item that was forfeited.
Diamond Ring Warranty
We will replace and set with no charge to the customer any diamond lost from a ring purchased at Clowes Jewellers due to manufacturer defect provided inspections were conducted and recorded. This warranty applies to all diamonds 0.50ct total weight inclusive, supplied and set by Clowes Jewellers for a period of five years from the date of purchase. Claims must be accompanied by the original sales invoice and warranty certificate.
Complimentary Annual Care
Clowes Jewellers ensures your complete satisfaction with the sizing and proper fit of your ring purchased at Clowes. Your Clowes diamond ring entitles you to a complimentary annual polishing or rhodium polishing.
Trade-in & Trade Up
We offer a trade-in policy for the full purchase value of your Clowes ring that is credited towards the purchase of a new diamond ring from Clowes Jewellers; The new ring must be valued at least twice the purchase price of the original ring being traded-in. The diamonds in the original ring for trade-in must be in good condition with no damage or missing stones.
This guarantee shall be valid only if the original Clowes ring has been inspected by an authorized Clowes Jewellers staff every six months for five years and has been recorded. Any repairs done to the original ring must be performed at Clowes Jewellers during the period of this guarantee.